Where is my order shipped from?
All orders are dispatched from our Sydney, NSW warehouse via Australia Post.
Do you offer local pick up?
Currently, we operate exclusively online and do not provide a local pick up option.
How long will it take to receive my order?
We guarantee dispatch of your order on the next business day. Delivery times via Australia Post Standard Service are estimated as follows Sydney: 1-2 days Melbourne: 2–3 days Brisbane: 3–4 days Canberra: 3–4 days Adelaide: 2–3 days Hobart: 3–4 days Perth: 4–6 days Darwin: 3–4 days
Can l choose express shipping?
Due to safety regulations concerning lithium batteries in vapes, express shipping via air is not available. All orders are shipped via road transport through Australia Post to ensure compliance with safety standards.
Will my order be delayed?
We commit to dispatching your order on the next business day. However, once handed over to Australia Post, delivery times are subject to their service schedules and any unforeseen delays.
What should I do if I don't receive my shipment?
First, check around your property for any safe places where the parcel might have been left. If you still can’t locate it, please contact Australia Post directly with your tracking number for assistance.
Is there a way to track my order?
Yes, once your order is dispatched, you’ll receive an email with a tracking number and a link to the Australia Post tracking page for real-time updates.
How can I make a payment?
We accept secure credit card payments, ensuring a safe and straightforward checkout process for our customers.
Why did my payment not go through?
If your transaction fails, rest assured that no funds have been deducted. Common reasons include: Do Not Honour: Your bank declined the transaction, possibly suspecting unauthorized activity. Insufficient Funds: Your account doesn’t have enough balance to cover the purchase. High-Risk Transaction: The bank flagged the transaction due to unusual activity or first-time purchases on new websites. Fraud Suspicion: Unusual spending patterns triggered the bank’s fraud prevention measures. In such cases, please wait for our email with further instructions.
What should I do if I receive a faulty vape?
If you encounter any issues with your vape, please contact us at [email protected]. Provide your order details and a description of the problem, and we’ll assist you promptly.
